Guest Services

Guest Services
Enjoy a variety of convenient services available to Guests at Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i.
  • Excursions

    Two couples on an Aulani hiking excursion visit a waterfall
    Explore the wonders of O‘ahu! To book an island excursion, visit the Holoholo Tour Desk in the lobby or check availability now.
  • Childcare Services

    A female caregiver smiles at a young boy
    Arrange for in-room babysitting—or register your child for supervised activities at Aunty's Beach House.
  • Photography Services

    A sign for Disney PhotoPass service

    Pick up a Disney PhotoPass™ Card from one of our photographers and let them capture your vacation.

    Later, view and purchase your photos online or at Kālepa's Store. You can also view your photos on your in-room television.

    Pick up a Disney PhotoPass™ Card from one of our photographers and let them capture your vacation.

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  • ATM

    The keypad of an ATM machine at Aulani

    An Automated Teller Machine is located in the hotel lobby for your convenience.

  • Bell Services

    A smiling bell hop stands ready at the luggage carts

    Bell service is available any time of day or night.

  • Business Events

    Aulani features a variety of spaces where you can host a business event.

  • Business Services

    The front doors to the Aulani conference center

    The Pau Hana Room features 2 computers—one for browsing the Internet and one for printing boarding passes.

  • Car Rentals

    A wooden sign that reads Car Rental

    Cars, mopeds and motorcycles are excellent options for travelling around O‘ahu on your own.

    Reserve a car in advance at the Honolulu International Airport or visit the Alamo car rental counter at Aulani, located in the conference center. Alamo offers competitive rates, unlimited mileage, a hassle-free rental experience and a variety of vehicles.

    Cars, mopeds and motorcycles are excellent options for travelling around O‘ahu on your own.

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  • Check In / Check Out

    The Front Desk at Aulani features a large display of artwork

    Learn about check-in and check-out times—as well as related policies and services.

    Check In
    You can check in at any time. However, your room will not be available until 3:00 PM or 4:00 PM on your check-in day, depending on your room type:

    • Standard Rooms and Suites: Available beginning at 3:00 PM Hawaiian time
    • Studios and Villas: Available beginning at 4:00 PM Hawaiian time

    Should you arrive early, you can check in, store your luggage at the Bell Services Desk and enjoy the beauty of Hawai‘i until your room is ready.

    Please note that groceries cannot be stored at the Front Desk or delivered to your room before your room is available.

    Check Out
    Check out is by 11:00 AM. If you would like to enjoy a day exploring the Resort and the island of O‘ahu after you check out, you are welcome to store your bags at the Bell Services Desk until you are ready to depart.

    With Express Check-Out Service, you can check out without returning to the Front Desk. A copy of your bill will appear under your door on the morning of your departure. The credit card you used at check in will be billed for your charges or purchases during your stay.

    Early Check-In / Late Check-Out Lounge
    Have an early or late flight? Relax at Luana Lounge, which has restrooms, showers, dressing rooms and a television.

    Learn about check-in and check-out times—as well as related policies and services.

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  • Concierge Desk

    A Concierge desk includes a sign for Japanese speakers

    Make reservations for dining, excursions, the spa and more at the Concierge Desk, located in the lobby next to the Front Desk.

  • Groceries

    A family enjoys a meal at the dining area in their Guest room

    Discover grocery options at and around Aulani. Plus, learn about the Resort's grocery policies.

    Groceries at Aulani
    Kālepa's Store offers a limited selection of groceries. If you're a Disney Vacation Club Member, you can submit an order form to have groceries delivered to your room after you're checked in.

    Groceries Near Aulani
    Located near Aulani at Ko Olina Resort, Island Country Market features a full-service deli and groceries—like lunch meats, cheese, produce, salads, wine, beer and spirits. You can take advantage of complimentary shuttle transportation to Ko Olina Resort, with a convenient shuttle stop located just across the street from Aulani.

    Policies
    Due to space limitations, groceries cannot be stored at the Resort or delivered to your room prior to check-in. Please check in to your room before you purchase perishable items or arrange to have groceries delivered.

    Discover grocery options at and around Aulani. Plus, learn about the Resort's grocery policies.

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  • Internet

    A row of computers available for hotel Guests

    Wireless high-speed Internet access is available at no additional charge, both in rooms and throughout the Resort common areas.

  • Laundry

    The laundry room at Aulani contains multiple washing machines and dryers

    Laundry services are available for a fee at Aulani.

    There are 2 self-service laundry facilities located on the first floor of the Resort. If you'd prefer valet laundry services, please fill out the laundry list in your hotel room and attach it to the items you wish to be laundered.

    Charges will be billed to your room at the end of your stay. For more information, please contact Guest Services.

    Villas With Washers and Dryers
    Spacious 1-, 2- and 3-Bedroom Villas feature a laundry area with a stacked washer and dryer.

    Laundry services are available for a fee at Aulani.

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  • Mail Services

    Send letters, postcards and packages during your stay at Aulani.

    Stamps and postcards are available for purchase at Kālepa's Store. A letter-sized mail dropbox is located in the lobby, across from the Front Desk.

    If you'd like to ship a package, visit the Concierge Desk in the lobby.

    Send letters, postcards and packages during your stay at Aulani.

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  • Parking

    A sign directs Guests to Guest Parking

    Self parking and valet services are available at Aulani. Below, find details about parking rates and policies:

    Parking for Overnight Guests
    There's so much to do at and around Aulani that you may not need a car! For overnight Guests who wish to park, self parking is $35* per day‘or for the same price, enjoy convenient valet parking service. Rates are subject to change.

    Parking for Disney Vacation Club Members
    Disney Vacation Club Members staying on a points reservation can enjoy convenient self-parking at no daily charge for up to 2 vehicles.

    Parking Validation for Day Guests
    The following parking fees apply for day Guests visiting Aulani:

    • Valet parking for day Guests is $35* per day
    • Self-parking for day Guests is $10 per hour—or a maximum of $35* per day

    Enjoy complimentary self-parking or valet parking at Aulani for up to 4 hours when you spend $35* or more at the following venues:

    To have your parking validated, please bring your parking ticket and purchase receipt to 'AMA'AMA, Makahiki or Laniwai – A Disney Spa.

    Self parking and valet services are available at Aulani.

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  • Shuttle Services

    Get around the island with convenient shuttle services.

    SpeediShuttle
    Arrange for shuttle transfers between Aulani and a variety of O‘ahu destinations, including:

    • Honolulu International Airport
    • Waikiki
    • Waikele Premium Outlets
    • Popular island attractions, available with charter requests

    For details about rates and services, view the Speedishuttle brochure or visit the SpeediShuttle website. To book, call (808) 674-6798, or dial ext. 6798 while at the Resort.

    Halihali Shopping Shuttle
    Enjoy round-trip transportation to Waikiki (fee applies) with stops at world-class shopping centers. The Halihali Shopping Shuttle runs 3 days a week and stops at the Ala Moana Center, DFS Galleria (duty free) and Waikele Premium Outlets—all offering world-class shopping and dining.

    For reservations, visit the Holo Holo Tour Desk in the lobby.

    Get around the island with convenient shuttle services.

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  • Special Dietary Requests

    A wok filled with stir fried vegetables
    Select restaurants can accommodate special requests for Guests with food allergies or dietary requirements.

* Rates are subject to change.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i


Please call (866) 443-4763 between 7:00 AM and 8:00 PM Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.
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Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module

  • Off-Peak Season - From $429
  • Regular Season - from $451
  • Holiday Season - From $567

Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change

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