Guest Services

Guest Services
Discover a number of services to make your stay at Aulani, A Disney Resort & Spa as easy and hassle-free as possible.

Airport Transfers

Arrange for shuttle transfers between Aulani and Honolulu International Airport, offered through SpeediShuttle. Get details about rates and reservations.


An Automated Teller Machine is located in the hotel lobby for your convenience.

Bell Services

Bell service is available any time of day or night.

Business Services

Luana Lounge features 2 computers—one for browsing the Internet and one for printing boarding passes. For assistance planning a business event, visit the Disney Meetings website.

Car Rental

For car rentals, visit the conference center. Hours are limited. View more information about car rentals and transportation options at Aulani.

Concierge Desk

Get reservations for dining, recreation, excursions, transportation and spa services at the Concierge Desk, located in the lobby next to the Front Desk.

Early Check-In/Late Check-Out Lounge

As a convenience to hotel Guests with early or late flights, we provide a lounge with restrooms, showers, dressing rooms and television.

Excursions Tour Desk

Visit the Holo Holo Tour Desk on the 3rd floor to help book your excursions.


Shop from a limited selection of groceries at Kālepa's Store. If you're a Disney Vacation Club Member, you can submit an order form to have groceries delivered to your room after you're checked in.

Note: Due to space limitations, groceries cannot be stored at the Resort or delivered to your room prior to check-in.

Halihali Shopping Shuttle

Enjoy round-trip transportation, available at a fee, to Waikiki with stops at the Ala Moana Center, DFS Galleria (duty free) and Waikele Premium Outlets—all offering world-class shopping and dining. The shuttle runs 3 days a week. For reservations, visit the Holo Holo Tour Desk in the lobby.

In-Room Babysitting

With in-room childcare services, it's easy for parents to enjoy relaxing alone time at Aulani. Explore rates and services.


Wireless high-speed Internet access is available at no additional charge, both in rooms and throughout the Resort's common areas.


Laundry facilities and valet laundry services are available for a fee.

Parking for Overnight Guests

There's so much to do at and around Aulani that you may not need a car! For overnight Guests who wish to park, self parking is $35 per day*—or for the same price, enjoy convenient valet parking service. Plus, Disney Vacation Club Members staying on a points reservation can enjoy convenient self-parking at no daily charge for up to 2 vehicles.

Parking for Daytime Visitors

Valet parking is $35 per day; Self parking is $10 for the first hour and $5 for every half hour after that, with a maximum day rate of $35.* When you spend $35* or more at Aulani dine-in restaurants and lounges or at Laniwai Spa during a single visit, you'll get validated valet or self parking for up to 4 hours.

Photography Services

Pick up a Disney PhotoPass™ Card from one of our photographers and let them capture your stay at Aulani. Later, view and purchase your photos online or at Kālepa's Store near the lobby.

Special Dietary Requests

Select restaurants can accommodate special requests for Guests with food allergies or dietary requirements. Get complete details.

* Rates are subject to change.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i

Please call (866) 443-4763 between 7:00 a.m. and 8:00 p.m. Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.

Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module.

  • Off-Peak Season - From $431
  • Regular Season - from $451
  • Holiday Season - From $567
  • Special Offers - Restrictions Apply

Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change

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