Check In and Check Out

  • Q: What are the check-in and check-out times at Aulani?

    A:

    You can check in at any time. However, your room will not be available until 3:00 p.m. or 4:00 p.m. on your check-in day, depending on your room type:

    • Standard Rooms and Suites: Available beginning at 3:00 p.m. Hawaiian time
    • Studios and Villas: Available beginning at 4:00 p.m. Hawaiian time

    Should you arrive early, you can check in, store your luggage at the Bell Desk and enjoy the beauty of Hawai‘i until your room is ready. Please note that groceries cannot be stored at the front desk or delivered to your room before your room is available. For more information, view grocery FAQs.

    Check out is by 11:00 a.m. If you would like to enjoy a day exploring the Resort and the island of O‘ahu after you check out, you are welcome to store your bags at the Bell Services Desk until you are ready to depart.

    As a convenience, Resort Guests with early or late flights may enjoy access to Luana Lounge, which features restrooms, showers, lockers, dressing rooms, computers and a television. Luana Lounge is located next door to Pau Hana Community Hall on the Ewa Tower end of Waikolohe Valley.

  • Q: What is Express Check-out?

    A:

    Express Check-out allows you to check out without having to return to the Front Desk. The credit card you used at check-in is billed for your charges or purchases during your stay, and a copy of your bill appears under your door on the morning of your departure.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i


Please call (866) 443-4763 between 7:00 AM and 8:00 PM Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.
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