Frequently Asked Questions - Travel Insurance

  • A:
    Yes. Travel Insurance is available to residents from the United States, Canada and Puerto Rico. Travel insurance is also available to international Guests traveling on a package with a resident of the United States, Canada or Puerto Rico, provided the lead Guest on the reservation has an address in the United States, Canada or Puerto Rico.

    Travel insurance protects you and your family against certain unexpected circumstances. The Travelex travel insurance plan offers great benefits covering many emergency and unexpected situations prior to and during your vacation. For an overview of the plan, watch our brief video presentation.

    To purchase travel insurance, please select the Add Travel Insurance option when booking your vacation package. Travelex travel insurance may also be purchased by calling Aulani at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    Travelex travel insurance can be purchased any time prior to final payment of the covered trip.

    Yes. Travel Insurance is available to residents from the United States, Canada and Puerto Rico. Travel insurance is also available to international Guests traveling on a package with a resident of the United States, Canada or Puerto Rico, provided the lead Guest on the reservation has an address in the United States, Canada or Puerto Rico.
    Aulani Travelex travel insurance video
  • A:
    The Travelex insurance plan available through Disney Destinations, LLC offered on disneyaulani.com or by calling Aulani, A Disney Resort & Spa helps provide coverage for you and your family for unexpected covered events from the moment that you step out of your front door until the moment you safely arrive back home. For an overview of the plan, watch our brief video presentation.

    The plan allows you to cancel or interrupt your trip for covered reasons. In the event you have to cancel or interrupt a trip for a covered reason, you are eligible to file claims against the travel insurance plan (underwritten by Transamerica Casualty Insurance Company) so you can be reimbursed for things such as the prepaid and non-refundable trip cost associated with the trip—and the cost charged to retain frequent traveler awards or points if used to book air or land accommodations in conjunction with the covered trip.

    In addition to Trip Cancellation and Trip Interruption coverage, the travel insurance plan will provide post-departure benefits for emergency medical situations, travel delays, baggage delays and 24-hour travel assistance services.

    The top reasons for accepting the insurance are Trip Cancellation, Trip Interruption, Trip Delay and Emergency Medical and Evacuation Expense benefits:

    • Trip Cancellation coverage will cover your travel cost or expense by reimbursing the prepaid and non-refundable insured cost if you must cancel a trip for a covered reason.
    • Trip Interruption coverage will protect your travel cost or expense by reimbursing for the unused prepaid and nonrefundable cost if you must interrupt a trip for a covered reason.
    • Trip Delay will provide coverage in the event you are delayed while en route to or from your destination for a covered reason.
    • Emergency Medical and Evacuation Expense benefits will ensure you receive medical care when traveling and transport you to the nearest medical facility or home in an emergency for a covered reason.

    The travel insurance plan covers the Disney Guests and traveling companions listed on the policy. If insurance is elected, all adults on the reservation will be charged for the travel insurance plan.

    Children who are 17 years of age and under at the time of arrival to the Disney destination will be included under the travel insurance plan at no additional cost.

    One of the great benefits about the Travelex travel insurance plan is that it will allow you to insure airfare, hotel and car rental charges made in relation to the Disney vacation prior to departure regardless if you arrange those components through the Disney Reservation Center, online or on your own, up to a $20,000 per person trip cost.

    Please note that ticketed events not booked or arranged through Disney are not eligible for coverage.

    View additional details about travel insurance—with information available in English and Spanish:

    If you have questions about specific benefits or eligible coverage, please call (888) 989-7391 to speak with a Travelex customer service representative. Guests under 18 years of age must have parent or guardian permission to call.

    To purchase travel insurance, please select the Add Travel Insurance option when booking your vacation package. Travelex travel insurance may also be purchased by calling Aulani at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    Travelex travel insurance can be purchased any time prior to final payment of the covered trip.

    The Travelex insurance plan available through Disney Destinations, LLC offered on disneyaulani.com or by calling Aulani, A Disney Resort & Spa helps provide coverage for you and your family for unexpected covered events from the moment that you step out of your front door until the moment you safely arrive back home.
  • A:
    Yes. The premium for the Travelex travel insurance plan available through Disney Destinations, LLC on disneyaulani.com or by calling Aulani, A Disney Resort & Spa is refundable within 14 days after the date the insurance is added to the reservation, as long as you have not filed a claim or departed on the trip.

    You will not be charged a service fee if you choose to cancel the travel insurance within the 14 day review period. However, for insurance added 2 to 14 days prior to your arrival, the insurance plan is refundable only if it's canceled at least 2 days prior to your arrival. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees.

    View additional details about travel insurance—with information available in English and Spanish:

    If you wish to cancel your travel insurance plan, please call Aulani at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    To purchase travel insurance, please select the Add Travel Insurance option when booking your vacation package. Travelex travel insurance may also be purchased by calling Aulani at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    Travelex travel insurance can be purchased any time prior to final payment of the covered trip.

    Yes. The premium for the Travelex travel insurance plan available through Disney Destinations, LLC on disneyaulani.com or by calling Aulani, A Disney Resort & Spa is refundable within 14 days after the date the insurance is added to the reservation, as long as you have not filed a claim or departed on the trip.
  • A:
    Please call the Travelex claims administrator at (888) 526-0260 from 7:30 AM to 7:00 PM Central Time on Monday through Friday as soon as possible for instructions on how to file a claim.

    The Travelex travel insurance plan available through Disney Destinations, LLC on disneyaulani.com or by calling Aulani, A Disney Resort & Spa allows you to cancel or interrupt a covered trip for specific covered reasons such as sicknesses or injuries to you or your traveling companions after the plan is in effect.

    View additional details about travel insurance—with information available in English and Spanish:

    If you have questions about specific benefits or eligible coverage, please call (888) 989-7391 to speak with a Travelex customer service representative. Guests under 18 years of age must have parent or guardian permission to call.

    To purchase travel insurance, please select the Add Travel Insurance option when booking your vacation package. Travelex travel insurance may also be purchased by calling Aulani at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    Travelex travel insurance can be purchased any time prior to final payment of the covered trip.

    Please call the Travelex claims administrator at (888) 526-0260 from 7:30 AM to 7:00 PM Central Time on Monday through Friday as soon as possible for instructions on how to file a claim.
  • A:
    The Travelex travel insurance plan available through Disney Destinations, LLC on disneyaulani.com or by calling Aulani is available to residents of the United States (including Puerto Rico) and Canada. Provided that the lead Guest on a reservation is a resident of the United States (including Puerto Rico) or Canada—with an address in the United States (including Puerto Rico) or Canada—Travelex travel insurance is also available to international Guests traveling on that package.

    View additional details about travel insurance—with information available in English and Spanish:

    If you have questions about specific benefits or eligible coverage, please call (888) 989-7391 to speak with a Travelex customer service representative. Guests under 18 years of age must have parent or guardian permission to call.

    To purchase travel insurance, please select the Add Travel Insurance option when booking your vacation package. Travelex travel insurance may also be purchased by calling Aulani at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    Travelex travel insurance can be purchased any time prior to final payment of the covered trip.

    The Travelex travel insurance plan available through Disney Destinations, LLC on disneyaulani.com or by calling Aulani is available to residents of the United States (including Puerto Rico) and Canada. Provided that the lead Guest on a reservation is a resident of the United States (including Puerto Rico) or Canada—with an address in the United States (including Puerto Rico) or Canada—Travelex travel insurance is also available to international Guests traveling on that package.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i

Please call (866) 443-4763 between 7:00 AM and 8:00 PM Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.
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Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module

  • Value Season - From $434
  • Regular Season - from $474
  • Summer/Holiday Season - From $579

Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change

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